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Our Terms and Conditions

By booking a place on one of our tours, you agree to be bound by the following terms and conditions:

• I understand that we will be riding on a mixture of public roads including byways and I therefore hold an appropriate driving licence for my motorcycle and confirm that it is insured, carries a current MOT (if required) and is road-taxed as appropriate.

• I agree that I will carry out the activity in accordance with the specific safety instructions that I will receive before undertaking the activity.

• I understand that the activity requires a moderate level of fitness and can be physically testing. I accept that there is a risk of injury and or damage to my motorcycle when undertaking such activities.

• I confirm that I do not know of any medical condition that I suffer from which might have the effect of making it more likely that I be involved in an incident which could result in injury to myself or others.

• I acknowledge that I am responsible for my own safety, the safety of my motorcycle and equipment and the safety of my possessions when carrying out the activity. I understand that the activity will be undertaken without direct supervision following the safety instruction on the day. I therefore agree at all times to ensure that I wear all necessary protective equipment and to ensure that all safety instructions are carried out.

• In the unlikely event of an accident, or loss or damage to my motorcycle or personal effects, I acknowledge that the Company will not be liable for any direct or indirect loss, damage or injury arising from or in connection with the Service and I waive all and any claims against the Company in this respect.

• I acknowledge that I will be provided with the necessary safety instruction provided by the Company in relation to the activities.

• I acknowledge and confirm that I have read and understood the above and my booking constitutes acceptance of the terms and conditions contained herein.

 

Cancellation Policy

Surrey Green Lane Tours operates its bookings on a pre-pay basis. Cancellations will be governed by the procedures outlined below:

In the event of Surrey Green Lane Tours cancelling a scheduled tour:
In rare circumstances it may be necessary for us to cancel a tour, for instance in cases of extreme weather, closure of all or part of the route or illness of guides. In this case you will be notified at the earliest opportunity and an alternative date will be proposed for your tour. If this is unsuitable you will be entitled to a full refund.

In the event of the customer cancelling attendance of a tour:
In the event you wish to cancel your booking you may either:

Cancel: You will be entitled to a percentage refund based on the amount of notice given of your cancellation.
Four weeks notice or more: 75% refund. One to four weeks notice: 50% refund. Less than one weeks notice: no refund.*

Reschedule: Surrey Green Lane Tours will arrange, where possible, to change your booking to an alternative agreed future date. Tours may only be rescheduled once and the new date must be within 2 calendar months of the original booking.

All requests to reschedule or to cancel a tour should be submitted directly by email or by using our contact form.

*Please note that if you make booking for a tour one week or less in the future you will be entitled to a reschedule only.

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